Return & Replacement Policy



Wrong part? Let's make it right.

We know ordering replacement parts can be tricky — model numbers, serial plates, and lookalike kits trip up even experienced buyers. That's why we encourage you to call us before you order: our parts specialists will verify compatibility with your equipment for free at 1-800-669-7554 (Mon–Fri, 6:30 AM–2:30 PM PT) or info@liftsplus.com. And if the error is ever on our end, we'll refund your transaction and send a prepaid return label — the mistake is on us, not you.

And if something else goes wrong, returns are straightforward. Here's how it works.

How to start a return

  1. Contact us within 30 days of your original ship date by phone or email with your order number.
  2. Tell us what happened — wrong part, no longer needed, or a defect. We'll confirm whether your item is eligible and email you return instructions.
  3. Pack it up in the original packaging, with all components included.
  4. Ship it back. Once your return arrives, we'll process it within 7 business days and issue your refund.

Need it handled faster? Let our customer service team know and we'll do our best to accommodate you.

A few things to know

  • Return window: Your return request must reach our returns department within 30 days of the original ship date.
  • Restocking fee: Returns are subject to a minimum restocking fee of 20% of the total transaction charge, deducted from your refund.
  • Condition: Items must be returned in their original packaging with all components they were sold with.
  • Partial returns: You don't have to return every item from an order — but items sold together, such as kits, must be returned together to qualify for a refund.
  • Processing time: Returns are processed in the order received, and may take up to 7 business days after we receive your item.

Return shipping costs

  • If the error was ours, we'll make it right: we'll refund your transaction and send you a prepaid label so the product can be returned at no cost to you.
  • For all other returns, the buyer is responsible for the cost of shipping the product back to us.
  • Refused or returned shipments that are not due to an error on our part are the buyer's responsibility, including all freight charges.

Chargers and motors: warranty replacement

Battery chargers and motors are not returnable, but they are covered by warranty repair. If your charger or motor is defective, contact us — we'll test the unit, and confirmed defective units are replaced and shipped back to you at no charge for the replacement.

Damaged on arrival? We'll replace it.

If any items in your order arrive damaged, take clear photos of both the shipping box and the condition of the products, then email them to info@liftsplus.com. Those photos let us file a dispute with the shipping carrier and get your replacement started right away.

Questions before you buy?

The easiest return is the one you never have to make. Send us your equipment's make, model, and serial number — or a photo of the data plate — and we'll match the right part the first time.

Call: 1-800-669-7554 (Mon–Fri, 6:30 AM–2:30 PM PT)
Email: info@liftsplus.com