CR 120347

Frequently Asked Questions

Q: Why is CR 120347 marked as a special order part?
A: CR 120347 is a rail guide assembly with limited stock or extended lead times due to lower demand or manufacturing constraints. Special order status means you must request this part directly, and delivery may take longer than standard inventory items.

Q: What is a rail guide assembly and what function does it provide?
A: A rail guide assembly (CR 120347) directs and stabilizes the lift mast and carriage movement on electric pallet jacks. It ensures smooth vertical travel and prevents lateral misalignment during load handling.

Q: Which Crown pallet jack models fit CR 120347?
A: CR 120347 is compatible with Crown Wave pallet jacks. Confirm your equipment model, serial range, and mast height before ordering, as rail guide assemblies vary by pallet jack specifications.

Q: What symptoms indicate a worn or damaged rail guide assembly?
A: Signs of rail guide wear include uneven lift, binding or jerking during vertical travel, lateral wobble of the mast, or grinding noises during operation. If observed, the rail guide assembly (CR 120347) requires replacement.

Q: How should I order CR 120347 and what is the typical lead time?
A: Contact our parts department directly to place a special order for CR 120347. Provide your Crown Wave pallet jack serial number, model, and mast specifications. Lead time varies; our team will confirm delivery timeframe upon order confirmation.

Q: What maintenance extends the life of a rail guide assembly?
A: Keep rail guide channels clean and free of debris. Inspect periodically for bent rails or misalignment. Lubricate guide rollers according to Crown maintenance recommendations. Proper mast alignment reduces wear on CR 120347.