Product Description
Handle Assembly
Frequently Asked Questions
Q: Is the GW 617 compatible with all manual pallet jack models?
A: No. The GW 617 is designed for specific pump body configurations. Compatibility depends on the pump body part number, serial range, and axle diameter. Before purchasing, confirm your pallet jack model and pump body part number match the GW 617 specification sheet. Installing a GW 617 on an incompatible pump body may result in misalignment, improper control chain routing, or handle binding. If you are unsure of your pump body part number, remove the existing handle assembly and compare dimensions against published GW 617 specifications.
Q: What maintenance is required to keep the GW 617 handle assembly operating smoothly?
A: Routine maintenance includes: 1) Inspect the control chain monthly for signs of corrosion, fraying, or stiffness, and lubricate with light machine oil if needed, 2) Check the axle nut connection for looseness by attempting to rotate it by hand; if loose, tighten gently with a wrench, 3) Verify the grip is clean and dry to maintain traction; wipe with a lint-free cloth, 4) Test the lift/neutral/lower functions weekly to confirm smooth operation, 5) Replace the entire handle assembly if the control chain develops rust spots or the linkage becomes stuck after lubrication. Preventive maintenance extends the service life from 3-5 years to 5-7 years.
Q: How do I remove the GW 617 if I need to replace it?
A: Removal steps: 1) Park the pallet jack on a flat surface and ensure the pump is in the lowered position, 2) Use an adjustable wrench to remove the axle nut and washer, 3) Gently pull the handle assembly straight off the axle pin (do not twist or rock it, as this may damage the pin or mounting holes), 4) Inspect the axle pin for damage, corrosion, or bending; if damaged, it must be replaced before installing a new handle assembly, 5) Clean any debris from the pump body mounting area. If the assembly is stuck, do not force it; apply penetrating oil and wait 15 minutes before attempting removal again.
Q: What does it mean if the GW 617 lever feels loose or wobbles after installation?
A: A loose handle indicates one of the following: 1) The axle nut is under-tightened; use a wrench to snug the nut until the handle sits firmly on the axle pin without wobbling, but do not over-tighten as this will restrict movement, 2) The handle assembly mounting hole is stripped or enlarged, which requires professional repair or replacement of the entire assembly, 3) The axle pin is bent or damaged, allowing excessive play; replace the pin and re-install the handle assembly, 4) The handle assembly itself is defective and may have warping in the mounting boss. If tightening the nut does not eliminate the wobble, contact the supplier for replacement.
Q: Can the GW 617 be repaired if the control chain breaks?
A: The GW 617 is not designed for field chain repair. If the control chain breaks, the entire handle assembly must be replaced. Attempting to splice or weld a broken chain will create a weak point that may fail under load, creating a safety hazard by causing unexpected loss of lift/lower function. Do not operate a pallet jack with a damaged or repaired control chain. Order a replacement GW 617 assembly and install it following the manufacturer instructions. Broken chains typically result from age-related corrosion or impact damage; inspect the pump body for any obstructions that may have caused the failure.