GW L25

Frequently Asked Questions

Q: What is included in the GW L25 poly load wheel kit?
A: The GW L25 is a complete left or right poly load wheel assembly kit for manual pallet jack platforms. It includes 2.75-inch diameter wheels, 3.75-inch width, sealed 6204RS ball bearings, polyurethane tread, and mounting hardware including axle sleeves. The GW L25 is rated for heavy-duty warehouse operation and is compatible with standard 27-inch by 48-inch fork layouts. This is a complete assembly; all necessary components are included and ready to install.

Q: What do the axle sleeves in the GW L25 kit do?
A: Axle sleeves are bushings or spacers that fit between the wheel hub and the mounting bracket, distributing load evenly and preventing side-to-side play. The sleeves maintain precise wheel alignment and reduce vibration during jack movement. Sleeves also protect the axle or bolt from direct contact with the hub, extending fastener life. When replacing the GW L25, always install the included sleeves in the correct orientation. Using the jack without sleeves or with damaged sleeves causes misalignment and premature wheel failure.

Q: How does the GW L25 perform in heavy-duty warehouse operations?
A: The GW L25 is engineered for frequent use and heavy loads in warehouse and material-handling environments. The sealed 6204RS bearings are robust and maintenance-free. The polyurethane tread provides good grip and low rolling resistance even under repeated load cycles. The natural poly finish is non-marking and does not contaminate clean floors. The GW L25 withstands continuous operation in high-traffic zones. Under normal warehouse use, it typically lasts 24-36 months before replacement is necessary. Inspect regularly and replace when tread wear or bearing noise appears.

Q: What compatibility issues should I be aware of when ordering the GW L25?
A: The GW L25 is designed for standard 27-inch by 48-inch fork platforms. Verify your jack frame dimensions match this layout before ordering. The GW L25 has a 2.75-inch diameter; do not substitute larger or smaller wheels from the GW L20 or GW L21 series, which have different diameters and will cause load imbalance. Confirm your jack uses a load roller configuration (not tip wheels) and that mounting bolt spacing matches the GW L25 bracket. If your jack frame differs significantly, contact the supplier for compatibility verification.

Q: What symptoms indicate the GW L25 needs replacement?
A: Replace the GW L25 if the polyurethane tread shows deep cracks, separating chunks, or significant flat spots. If wheels make grinding, squeaking, or rattling noises, internal bearing damage is likely. If the jack pulls to one side, becomes difficult to push, or the load sits uneven on the platform, inspect all load wheels for wear. Wheels that do not spin freely by hand or appear loose in the bracket should be removed and replaced immediately. Loss of the natural poly finish with visible black residue indicates tread separation is progressing.

Q: How do I install the GW L25 wheel kit on my pallet jack?
A: Remove the fastening bolts securing the old wheel assembly to the jack frame. Slide out the old assembly and inspect the mounting bracket for damage. Lay out the GW L25 components: identify left and right wheels (if marked), insert the axle sleeves into the bracket openings in the correct orientation, then align the wheel hub with the sleeve and bracket holes. Install the fastening bolts and tighten firmly with a wrench, but do not over-tighten as this binds the wheel. Verify both wheels spin freely and are aligned vertically. Check all load wheels are installed level for balanced jack operation.