Product Description
The RA 939-353-059-R is a remanufactured control module engineered for Raymond 102XM electric pallet trucks. Each unit is factory-spec rebuilt to original equipment compatibility, featuring complete disassembly, professional cleaning, component inspection, and comprehensive electrical testing. Rebuilt controllers deliver the same performance and reliability as new equipment at a significant cost savings for fleet operations.
Frequently Asked Questions
Q: What is the core exchange requirement for RA 939-353-059-R?
A: RA 939-353-059-R requires a core exchange of the failed controller, typically the original RA 939-353-059. You must return the old controller with your rebuilt unit order or pay a core charge. The core charge covers the cost of rebuilding and testing the returned unit. Cores must be complete and not stripped of components.
Q: What is the difference between the rebuilt RA 939-353-059-R and a new OEM controller?
A: RA 939-353-059-R is a remanufactured unit that has been disassembled, inspected, cleaned, tested, and reassembled to OEM specifications. It functions identically to a new OEM controller and includes the same warranty. Rebuilt units cost significantly less than new OEM units, making them an economical choice for fleet maintenance budgets.
Q: Can I use a rebuilt controller on any Raymond truck model?
A: No. RA 939-353-059-R is designed exclusively for Raymond 102XM walkie electric pallet trucks, the same as the original RA 939-353-059. Controller connections and voltage requirements are model-specific. Installing a rebuilt controller on an incompatible truck model will cause electrical failure and equipment damage.
Q: What warranty applies to the rebuilt controller?
A: Rebuilt controllers typically carry a 12-month warranty from the date of shipment. The warranty covers defects in manufacturing and materials. Damage from improper installation, water immersion, or electrical overload is not covered. Keep your proof of purchase and shipping documentation to validate warranty claims.
Q: How long does rebuilding take if I send in a core?
A: Typical turnaround for a rebuilt controller core exchange is 5 to 10 business days after the old core arrives. You receive the rebuilt unit and your old unit is processed for rebuilding. Expedited processing may be available for additional cost. Contact us directly with your shipping timeline needs.
Q: What happens to my old failed controller when I send it for core exchange?
A: Your returned core is disassembled and inspected. Reusable components are cleaned and tested. Damaged or worn parts are replaced with OEM-equivalent components. The reassembled controller undergoes full electrical and functional testing before being ready for the next core exchange. Non-repairable cores are documented and recycled.